RTS may use tools or third party analytical software to automatically collect and use certain non-personal information that does not directly enable RTS to identify you. The types of non-personal data RTS may collect and use include, but are not limited to: (i) device properties, including, but not limited to IP address, Media Access Control (“MAC”) address and unique device identifier or other persistent or non-persistent device identifier (“Device ID”); (ii) device software platform and firmware; (iii) mobile phone carrier; and (iv) other non-personal data as reasonably required by RTS to enhance the Service. Application usage information may be tracked to determine which features are most popular, how they are being used, and how we can improve the applications and Service.
RTS may use and disclose to Company partners and contractors the collected non-personal information for purposes of analyzing usage of the Service, advertisement serving, managing and providing the Service and to further develop the Service and other RTS services and products.
You recognize and agree that the analytics companies utilized by RTS may combine the information collected with other information they have independently collected from other services or products relating to your activities. These companies collect and use information under their own privacy policies.
RTS does not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the Service will not be intercepted while being transmitted over the Internet. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. When you enter sensitive information on our registration or order forms, we encrypt that information using secured socket layer technology.
Information Collection and How it is Used
When you use our Service, we collect information about you in the following general categories:
Location Information: When you use the Service for trash pickup and hauling, we collect precise location data about the pickup location. If you permit the mobile app to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount to be charged (or weight of pickup), distance traveled, and other related transaction and hauling details.
Call and SMS Data: Our Service facilitates communication between Users and haulers. In connection with facilitating this service, we may receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Service, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Service. This information does not identify you personally. Generally, we use this information to improve this Site and Service and make it more compatible with the technology used by our visitors. However, we may link information sent by your browser to information that identifies you personally. For example, if you are a registered member, we may link your IP address to information that identifies you personally. In addition, if we suspect criminal activity, we may share our server logs with the appropriate investigative authorities who could use that information to trace and identify you.
If you have supplied us with your email address, we may occasionally send you an email to tell you about new features, ask for your feedback, or just keep you up to date with what’s going on with RTS and our products. If you would prefer not to receive marketing or promotional e-mails from us that may relate, for example, to new services or offerings, you may opt-out of receiving these communications by using the opt-out mechanism in an email or by specifying your email communication preferences in your account settings. Following your opt-out, please be aware that we, or our affiliates, may continue to contact you via email for administrative or informational purposes, including, but not limited to, follow-up messages regarding the administration of your account, any services, features or functions you have affirmatively enrolled in or registered to use, any promotions or sweepstakes you have participated in or have entered, or other transactions you have undertaken on the Site.
How We Share Your Personal Information
RTS will not rent or sell your Personal Information to anyone. However, we share your Personal Information as described below.
You may choose to populate your user profile on the Service with Personal Information, including, without limitation, your name, company name, pickup needs (reoccurring or one time) and other requested information. Some of this information will be displayed to our haulers to facilitate our services within the Service or facilitate interaction with the Company or haulers. However, please keep in mind that information (whether Personal Information or not) or content that you voluntarily disclose or otherwise publish (including User Submissions) through the Service becomes publicly available and can be collected and used by others, in accordance with the privacy settings you select in your account preferences. Your display name may be displayed to other users and haulers when you upload content, request or receive hauling services or any other product or service offered through the Service and our haulers can contact you through messages and comments. Any images, presentations, captions or other content that you submit to, or create on the Service (including User Submissions) may be redistributed through the Internet and other media channels, and may be viewed by the general public as permitted via the privacy settings.
Personal Information collected through the Site may be shared with companies and organizations that (i) need to know that information to perform services on our behalf (for example, haulers providing waste management services on your behalf and data management or other support services to us), and (ii) that have agreed not to disclose it to others.
We may share your information:
With haulers to enable them to provide the services you request and/or receive. For example, we share your name, photo (if you provide one), and pickup location and other pickup details;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Service that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Service, or those with an API or Service with which we integrate; and
With your parent company, affiliate or subsidiary (or similar entity) and any necessary third parties engaged by us or your affiliates, if you participate in any of our enterprise solutions for your business.
With RTS subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of RTS or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
If you are a hauler, with Users in connection with their request for hauling or other services. For instance we may share your name, personal photo, vehicle photo, vehicle license, vehicle make and model, precise or approximate location and certain contact information (depending upon your location and applicable laws). After you have provided the requested services, transaction details will be communicated to RTS and the User.
The Company may use API integration for third party services. All user login information is collected and stored only by these third party cloud services. The Service does not store or access any login credentials for any third party services. Please refer to those companies’ privacy policies and terms of service if you have concerns or questions.